Return Policy

Refund Policy

We accept refunds and exchanges.

Returns

Exchanges for store credit only within 7 days of purchase and merchandise accepted in good condition as determined by our sales staff. All custom, special orders and deposits are non-refundable. All items sold during a sale are final.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

• To complete your return, we require a receipt or proof of purchase.  
• Please do not send your purchase back to the manufacturer. 
• There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@hurlbuttdesigns.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@hurlbuttdesigns.com and send your item to: 53 Western Ave, Kennebunk ME 04043

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the original purchaser and they will be notified of the return credit.   

Shipping

To return your product, visit or mail your product to: 53 Western Ave., Kennebunk, Maine, US, 04043

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.